Terms / Términos

1. The service

DERATE reads truck fault codes from a photo of the dashboard or of a scanner screen, or from codes you type, and returns a plain-language verdict, likely causes and next steps. It is provided by VARGER GROUP LLC.

2. Not a substitute for a technician

Output is informational. Repair decisions, road-worthiness decisions and compliance with DOT rules remain yours and your mechanic’s. Always follow the manufacturer service manual. We are not liable for damage, downtime or citations resulting from acting on a diagnosis.

3. Accounts

You are responsible for your credentials and for activity under your account. Do not share a single account across a fleet; shop plans cover multiple users.

4. Plans and billing

• The Rescue pass is a one-time charge for a single diagnosis session.
• Driver and Shop plans are subscriptions billed through Stripe and renew automatically until cancelled.
• Access is tied to the plan you buy: a Driver plan unlocks Driver mode, a Shop plan unlocks Technician mode.
• Cancel anytime; access continues to the end of the paid period.
• Taxes may apply depending on your location.

5. Acceptable use

• No scraping, resale or redistribution of diagnostics as your own product.
• No uploading photos of people or documents unrelated to a vehicle reading.
• No attempts to bypass plan limits or authentication.

6. Availability

The service depends on third-party AI providers and may be interrupted or changed. We may update features, models and pricing; material pricing changes apply from your next renewal.

7. Contact

VARGER GROUP LLC — support@derate.app